PRIVACY POLICY
I – INFORMATION REGARDING THE WEBSITE PRIVACY POLICY
1. This section contains all the information about the methods of data processing used by the website support.pluribus-one.it. to manage and handle data associated to users or the website support.pluribus-one.it itself.
2. This document also has value for the purposes of Article 13 of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data regarding users of the website support.pluribus-one.it accessible at the url:
https://support.pluribus-one.it
3. This document has value only for the website support.pluribus-one.it and does not have any value for any other website that the user may visit by following any link found within pages that belong to support.pluribus-one.it.
4. The purpose of this document is to provide information about the procedures, timing and nature of the information that data controllers must give users when they connect to the website support.pluribus-one.it, regardless of the purpose of the connection and according to the EU and Italian laws.
5. This privacy policy may change due to the introduction of new rules in this regard, therefore we invite users to check this page periodically.
6. If the user is under 16 years of age, in accordance with Art. 8, paragraph 1 of Regulation (EU) 2016/679, and also in accordance with Art. 2 - Quinquies Italian Legislative Decree 196/2003 and Italian Legislative Decree 181/18, his or her parents are required to provide consent instead.
II – DATA PROCESSING
1 – Owner and Data Controller
1. The Data Controller Is a legal or natural person, an agency, a public authority, or any other body who, alone or when joined with others, determines the purposes of any personal data and the means of processing it. Data Controller manages also the security profiles.
2. The Data Controller for the website referred to in this document is: Pluribus One S.r.l. In case of any doubt, question or issue users may contact the Data Controller by using this email address:
2 – Data Processor
1. The Data Processor is a legal or a natural person, agency, public authority, or any other body who processes personal data on behalf of a data controller.
2. According to Article 28 of Regulation (EU) 2016/679, upon the appointment of the data owner, the person responsible for the data processing of the support.pluribus-one.it website is: Pluribus One S.r.l.
3 - DPO or Data Protection Officer
1. The Data Protection Officer is appointed by the Data Controller and by the Data Processor according to article 37 of Regulation (EU) 2016/679.
2. The Data Protection Officer is Igino Corona and can be contacted at this email address:
4 – Place of Data Processing
1. The data processing associated with the web services of the website support.pluribus-one.it takes place at Via Vincenzo Bellini 9, 09128 Cagliari.
2. In case of need, the data related to the offered web services can be processed by the Data Processor or by subjects appointed by it for this purpose at the relevant office.
III - COOKIES
1 – Type of Cookies
1. The website support.pluribus-one.it uses cookies to make the user’s browsing experience easier and more intuitive: cookies are small strings of text used to store some information that may be about the user, his or her preferences or the device used to access the Internet (computer, tablet or mobile) and are mainly used to adapt the operation of the site to the expectations of the user, offering a more customized browsing experience and keeping track of previously made choices.
2. A cookie is made of a small set of data transferred to the user’s browser from a web server and can only be read by the server that carried out the transfer. A cookie is not a piece of executable code and does not transmit computer viruses.
3. Cookies do not record any personal information and any identifiable data will not be stored. A user can prevent the storage of some or all cookies. However, in this case the use of the site and the services offered may be compromised. To proceed without changing the options related to cookies, simply continue browsing.
The following section list the types of cookies that may be used by the website:
2 – Technical Cookies
1. There are many technical solutions commonly used to store information within a user’s computer and to later provide this information to web sites. Among these solutions the more known and used is HTML cookies. These cookies are required for the browsing of the web site and they also provide users with an easier access and increased usability. The cookies are required in order to transfer information on the network and they are used by the service provides to actually provide the user with a service he or she requested.
2. The configuration procedure to manage and disable cookies can change according to the web browser used. User can always manage, block or even delete cookies directly by his or her web browser setting page. However, disabling or deleting cookies may worse the performances of the web site or even totally prevents user access to some or all pages of the web site itself.
3. Allowing the cookies increases the security of the web sites and improves the user experience.
4. Cookies that are stored in the web browser and then later transferred by using services such as Google Analytics or similar statistics service of bloggers or similar are considered as technical cookies only if used for the purpose of site optimization and only if directly used by the owner of the site, that may collect information in aggregate form on the number of users and how they visit the web site. Under these conditions, the same rules apply to analytics cookies, in terms of information and consent, provided for technical cookies.
5. In regards of duration, cookies can be divided into two categories: temporary session cookies (i.e., they automatically expire once user’s session ends and are used to identify the user in order to avoid a login procedure every time a page of the web site is visited) and persistent cookies (i.e., these cookies remain on the user’s computer until their expiration date or until the user manually deletes them).
6. Session cookies will be used in order to allow users to access and navigate a restricted area of the web site as authorized user.
7. These session cookies will not be stored in a persistent way but only for the duration of the web site navigation and only until the web browser will be closed. These web cookies will be automatically deleted once the web browser is closed. These cookies are used only to transfer session identifiers made of random server generated numbers and required to allow users a safe and efficient navigation of the web site itself.
IV – DATA PROCESSED
1 – Method of Data Processing
1. This website, exactly as all websites, uses log files in which are stored in pieces of information automatically gathered during the visits of users. The information collected could be the following:
- IP address (IP).
- Web browser type and parameters associated to the device used to visit the website.
- Name of the internet service provider (ISP).
- Date and time of the visit.
- Web page of origin of the visitor(referral) and exit.
- Number of clicks.
2. The above information is processed automatically and collected in aggregate form only in order to verify the proper functioning of the site, and for security reasons. This information will be processed according to the legitimate interests of the owner.
3. For security purposes (e.g., anti-spam filters, firewall, malware detection), automatically recorded data may also include personal data such as the IP address. These Data may be used according to the law in order to block attempts to damage the site itself or to cause damage to other users, or in any case harmful activities or constituting a crime. These data are never used for the identification or profiling of the user, but only for the protection of the site and its users. This information will be processed according to the legitimate interests of the owner.
2 – Purposes of Data Processing
1. Data collected by this site during its use is used exclusively for the purposes listed above and for the following additional purposes:
To provide technical support and assistance to a customer regarding a previously purchased product or service and to provide answers to business and technical questions.
2. Data retention will be carried out for the period strictly necessary to achieve the aforementioned purpose and in any case not longer than 2 years.
3. In any case, the data collected by the site will never be provided to third parties, for any reason, unless it is a legitimate request from the judicial authority and in the only cases provided by law.
4. The data collected for security purposes (i.e., to block attempts to damage the site) are kept for the time strictly necessary to achieve the purpose previously indicated.
3 – Data provided by the user
1. As mentioned above, whenever a party opts to voluntarily and explicitly send an email to the addresses indicated on this site, the sending party's address, as well as any other personal data included in the message, is subsequently acquired for the purpose of responding to requests.
2. Precise summary information dedicated to services on request will be provided or displayed on the specific website pages.
4 – Support in the configuration of your browser
1. The user can manage their cookie preferences via browser management. However, deleting cookies from your browser may remove the preferences you have set for the site.
2. For more information and support users can also visit the specific help page for their own web browser:
- Internet Explorer: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies
- Firefox: https://support.mozilla.org/en-us/kb/enable-and-disable-cookies-website-preferences
- Safari: http://www.apple.com/legal/privacy/it/
- Chrome: https://support.google.com/accounts/answer/61416?hl=it
- Opera: http://www.opera.com/help/tutorials/security/cookies/
V - THE RIGHTS OF USERS
1. Regulation (EU) 2016/679, article 13th contains a list of user rights.
2. The website support.pluribus-one.it kindly reminds users that they have right to do the following according to Regulation (EU) 2016/679:
a) According to article 15, users have the right to access their data. According to article 16, article 18 and article 21 users have the right to verify and seek rectification of their data, verifying the accuracy of their data and ask for it to be updated or corrected. Users have the right to restriction of processing. Under certain circumstances, users have the right to object to processing of their data. Furthermore, according to art. 20 users have the right to data portability, meaning that they have the right to receive their personal data concerning him or her, which he or she has provided to a controller and have it transferred to another controller.
b) According to article 17, users have, under certain conditions, the right to erasure, also known as right to be forgotten. The users shall have the right to obtain from the controller the erasure of personal data concerning them without undue delay and the controller shall have the obligation to erase personal data without undue delay.
c) Users have the right to obtain a notification regarding rectification or erasure of personal data or restriction of processing. The controller shall communicate any rectification or erasure of personal data or restriction of processing to each recipient to whom the personal data have been disclosed, unless this proves impossible or involved disproportionate effort. The controller shall inform the data subject about those recipients if the data subject requests it.
3. In case of any request please contact the Data Controller. Requests can be also sent by using the email address:
4. If the data processing is based on Article 6, paragraph 1, a) (i.e., “the data subject has given consent to the processing”) or Article 9, paragraph 2 a) (i.e., “Processing of special categories of personal data, processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation shall be prohibited.”) then the user has the right to revoke the consent.
5. In case of any violation, the user in accordance with applicable lawm has the right to lodge a complaint with the competent supervisory authority in addition to the above rights.
6. For more information regarding the rights of the user please refer to Regulation (EU) 2016/679, articles 15 to 22.
VI – TRANSFER OF DATA TO A THIRD COUNTRY
1. The website referred to in this document may transfer some data to an international organization located outside of EU. In particular, with Google, Facebook e Microsoft (LinkedIn) by means of social plugins and the Google Analytics service. This data transfer is authorized according to Article 45, 1 of Regulation (EU) 2016/679 and does not require users to provide consent. The companies mentioned above have guaranteed their adherence to the "Privacy Shield".
2. Data will be transferred only to countries that guarantees their adherence to Article 45 of Regulation (EU) 2016/679.
VII - DATA SECURITY
1. The website referred to in this document takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.
2. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies).
VIII - AMENDMENTS TO THIS DOCUMENT
1. This document constitutes the privacy informative report of this website and is available at this link:
https://support.pluribus-one.it/en/kb/90-general/156-privacy-policy
2. This document could be subject to updates without prior warning. We therefore invite users to periodically consult this page to keep up to date with the latest legislative news.
3. The previous versions of the document will still be available on this page.
4. The document has been updated on March 29th, 2021 and complies with Regulation (EU) 2016/679.